Legal Document

Refund Policy

We want you to be completely satisfied with HandyBrowsers. This policy explains when and how you can request a refund.

Last updated: July 1, 2025

7-Day Money-Back Guarantee

We offer a 7-day unconditional money-back guarantee on all new subscriptions. If you are not satisfied with HandyBrowsers for any reason within the first 7 days of your paid subscription, contact us and we will issue a full refund โ€” no questions asked.

Refund Eligibility

Eligible for Refund

  • First-time subscribers within 7 days
  • Service is significantly unavailable (>24 hours downtime)
  • Duplicate charge due to billing error
  • Technical issue that prevented service use

Not Eligible for Refund

  • After 7 days from initial purchase
  • Renewal charges after the 7-day window
  • Accounts terminated for AUP violations
  • Bandwidth add-on purchases already consumed
  • Previously refunded subscriptions (one per customer)
  • Partial month usage of annual plans

How to Request a Refund

01

Contact Support

Email us at billing@handybrowsers.com with the subject line "Refund Request" within your eligible window.

02

Provide Details

Include your account email address, order reference (if available), and the reason for your refund request.

03

Review Process

Our team will review your request within 1-2 business days and confirm eligibility.

04

Refund Issued

Approved refunds are processed back to the original payment method within 5-10 business days.

Cancellation Policy

You may cancel your subscription at any time from your dashboard or by contacting support. Cancellation takes effect at the end of your current billing period โ€” you will continue to have full access until then.

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Monthly Plans

Access continues until the end of the current month.

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Annual Plans

Access continues until the end of the annual period. No prorated refunds after 7 days.

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Free Plans

Can be cancelled at any time with no charge.

Dispute Resolution

If you believe you have been charged incorrectly or have a billing dispute, please contact us before initiating a chargeback with your bank or payment processor. Chargebacks initiated without first contacting our support may result in account suspension. We are committed to resolving all billing issues fairly and promptly.

Need Help?

Our support team is available to help with any billing or refund questions.

Billing inquiries: billing@handybrowsers.com

General support: Contact Page

Registered entity: HandyBrowsers, A 90 UGF, Chander Vihar Nilothi Extension, West Delhi, Delhi - 110041, India

Response time: within 1 business day